As thousands of clients pass sleepless nights with concerns over getting deliveries of their ordered items from Evaly, the e-commerce platform temporarily shut down all the call centres and customer services for about 48 hours.
Through a post in its verified Facebook page on Saturday, the online marketplace authority said the inconvenience has been caused by overall quality development activities at the company.
"The call centres and customer services will be re-opened at 2pm on 1 February," the post said, while expressing regret over the issue. However, there are reports that the company's officials and employees are now in Cox's Bazar on an annual tour.
The consumers have come up with harsh criticism over the unwarned closure and posted numerous complaints of irregularities over product delivery on the Facebook post's comment box.
Most of the comments sought solutions to the excessive delay in the delivery process, while some wanted to resolve payment issues.
The home ministry had recently found evidence of various law violations by Evaly, an e-commerce platform that was in the spotlight last year for numerous alleged irregularities.
A police headquarters' investigation team has found evidence of at least eight types of fraud and irregularities by the company. The existing law has provisions for imprisonment for a maximum of seven years for such offences, said sources.
The ministry also requested the commerce ministry to direct Evaly to mandatorily introduce cash-on-delivery instead of customers paying in advance when ordering products.
The police headquarters also made a report based on interviews with customers who had not yet received products or refunds after making advance payments six to seven months ago.
The report further suggested that complaints made by the customers about not getting products or refunds even after making advance payments and not being able to use gift cards be investigated by the organised crime division of the Criminal Investigation Department (CID).